MERS - Managed Extension Reporting Service

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The TSA Managed Extension Reporting Service (MERS) provides managers and users alike with periodic call diagnostics and reporting of telephone system usage.

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Diagnostics are delivered via email in dashboard layout.  The email dashboards give managers, at a glance, an overview of end user activity on a monthly basis.

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Visibility of this information allows managers to:
 

• Understand employee usage of the telephony network
   

• Understand telephony usage patterns:

  • Busiest Hour for incoming and outgoing calls per day

  • Inbound and Outbound call counts (per week and per month)

  • Alerts or Business Rules applied to every call with email notifications

  • Activity by staff member/extension including count, duration and destination zone

  • Call types by count and duration

  • Calls by Destination

  • A list of unused extensions each month

  • Trunk utilisation graph each month

  • The ability to apply names to your extensions to make the reporting specific within the organisations environment.

 

• The ability to make decisions based upon your own factual data, rather than data supplied via carrier invoice, or averaged industry trending.

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MERS Monthly Report

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On the first day of each month a report will be delivered to nominated email addresses in the format outlined below showing call activity for the previous month.